Returns & refund policy
Last updated: [LAST UPDATED DATE]
Returns window
[RETURN PERIOD]
Condition of returned items
[RETURN CONDITION REQUIREMENTS]
How to start a return
[RETURN PROCESS]
To begin, email [CONTACT EMAIL] with your order number.
Return postage
[WHO PAYS RETURN POSTAGE]
Refunds
[REFUND PROCESSING TIME]
Faulty or damaged items
If your item arrives damaged or faulty, email [CONTACT EMAIL] with photos and your order number and we'll put it right.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015.