Frequently asked questions

• How does the cat ball work?

  A built-in motor rolls the ball and changes its movement automatically, so it keeps moving in unpredictable ways that encourage your cat to chase and interact with it.

• Is it suitable for kittens?

  It can be suitable for playful kittens, provided they are supervised and the product is used appropriately.

• Is it suitable for adult cats?

  Yes — it's designed for playful indoor cats and can provide extra stimulation during the day.

• Is it rechargeable?

  The product is designed to be rechargeable, depending on the model.

• Is it noisy?

  It's designed for relatively quiet indoor operation.

• Can it avoid obstacles?

  The product is designed to change direction when it meets an obstacle, so it keeps moving around the room.

• Can my cat play with it alone?

  It's designed to encourage independent play, but pets should always be supervised with toys and the product should be inspected regularly for damage.

• How long does shipping take?

  Dispatch: Orders are dispatched within 1–2 business days.. UK delivery: UK delivery typically takes 2–4 business days after dispatch.. Full details are in our shipping policy.

• What is your return policy?

  Returns window: [RETURN PERIOD]. [RETURN PROCESS] Full details are in our returns & refund policy.

• Secure checkout

  Encrypted payment processing at checkout.

• UK customer support

  Questions? Email [CONTACT EMAIL].

• Easy returns

  Returns handled per our published returns policy.

• Order tracking

  Tracking details as described in our shipping policy.

Delivery: UK delivery typically takes 2–4 business days after dispatch.. See our shipping policy and returns policy.